Privacy policy

Privacy notice

This privacy notice provides you with details of how we collect and process your personal data through your use of our website memories2disc.co.uk including any information you may provide through our site when you purchase a product or service.

By providing us with your data, you warrant to us that you are over 13 years of age.

Memories 2 Disc is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Our full details are:

Full name: Memories 2 Disc
Email address: info@memories2disc.co.uk
Postal address: 17 Delius Crescent, Exeter, EX2 5QZ

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

Our website hosting and email services are provided to us by:

InterVations, Inc. 18 Old Kings Highway, Sandwich, MA 02563, USA

What data do we collect about you

Personal data means any information capable of identifying an individual. It does not include anonymised data.  We may process certain types of personal data about you as follows:

Identity Data may include your first name and last name

Contact Data may include your billing address, delivery address, email address and telephone numbers.

Financial Data may include your bank account details provided to us if you send a cheque with your order.However, we do not collect bank account information when you make a bank transfer to us (other than information in the payment using Faster Payments System that has been provided by the customer.We use Stripe Card Payment Services to take and collect card payments for online orders so we are not given your card details including card PAN number to process your card payment.

Transaction Data may include details about payments between us and other details of purchases made by you.

Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.

Profile Data may include purchases or orders, your feedback and review responses.

Usage Data may include information about how you use our website, products and services.

Communications Data may include your preferences in receiving communications from Memories 2 Disc only.  We do not use any third parties for marketing and communicating with our customers.  Where a customer has contacted us directly using a Social Media Channel including but not limited to Facebook and Twitter, we will respond to them using the same media channel.  We reply to the same email address give to us or used by the customer when completing their order(s).

We may employ third-party companies and individuals due to the following reasons:

Postal / Delivery Service Companies – to deliver your order back to youTo store and deliver your digital files – upon request from customers and these may for cloud services.

We may also process Aggregated Data from your Personal Data but this data does not reveal your identity and as such in itself is not Personal Data.  An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your Personal Data so that you can be identified from it, then it is treated as Personal Data.

We do not collect Sensitive Data as this is not required to process your order(s). Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

How we collect your personal data

We collect data about you through a variety of different methods including:

Direct interactions

You may provide data by filling in online forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you order our products or services, request resources or marketing be sent to you or give us feedback.

Automated technologies or interactions

As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies.

Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:

  • Analytics providers such as Google based outside the EU.
  • Advertising networks such as Facebook and Google outside the EU.
  • Search information providers such as Google based outside the EU.

Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Stripe (to take online card payments through our website) and based outside the EU and DPD within the EU.

How we use your Personal Data

We will only use your personal data when legally permitted. The most common uses of your personal data are:

Where we need to perform the contract between us.Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation. Currently the list of third parties we work with and share relevant date with includes, but may not be confined to.

Royal Mail and DPD for return deliver of orders
Facebook for collection of reviews written and posted by customers
Stripe for taking card payments (online web orders only)
InterVations, Inc. for website hosting and email services

Purposes for processing your personal data

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.

We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.

Purpose/Activity To register you as a new customer
Type of data (a) Identity (b) Contact
Lawful basis for processing Performance of a contract with you
Purpose/Activity To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
Type of data (a) Identity, (b) Contact, (c) Financial (d) Transaction
Lawful basis for processing (a) Performance of a contract with you
(b) Necessary for our legitimate interests to recover debts owed to us
Purpose/Activity To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review
Type of data (a) Identity and (b) Contact
Lawful basis for processing (a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services
Purpose/Activity To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
Type of data (a) Identity (b) Contact (c) Technical
Lawful basis for processing (a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security and to prevent fraud.
(b) Necessary to comply with a legal obligation
Purpose / Activity To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Type of data (a) Technical (b) Usage
Lawful basis for processing Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy

Marketing communications

We do not use your data for marketing purposes unless you have given express consent for us to do this.  By this, you have express the method(s) we may use to contact you – email / telephone call / letter / sms text or iMessage.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in – How we use your Personal Data:

Service providers who provide IT and system administration services.

Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

International Transfers

We share your personal data with other companies which involves transferring your data outside the European Economic Area (EEA).  As mentioned above, our website and email hosting together with our card payments services provider are both based in the USA, so are outside of the EEA.

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or

Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or

Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

If none of the above safeguards are available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your legal rights 

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights).

However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Social Media Website Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.  Our Cookie Policy.

This site uses cookies. Some of the cookies used are essential for parts of the site to function and are already set. You may delete and block all cookies from our site, but parts of the site may not function

See our Privacy Policy  for further information. Continuing to use the site will also be taken to indicate consent.